When a customer knows when you’ll respond to them, it reduces their frustration. Giving customers estimated time to respond to them is standard practice for businesses that aim to improve customer satisfaction. An example of this would be, “We’ll get back to you within 48 hours.“ Or “We’ll get back to you ASAP, latest on Monday.” If you don’t know when you’ll get back to the customer, you should set a specific time frame.
It should state when you’re going to get back to the customer, and it’s equally as vital that you reply when you say you will. Your automatic reply message should be time-specific. If anything, it makes the customer believe their complaints are going to be swept under the rug. The automatic reply messages above do not sound assuring in any manner. “We’ll get back to you as soon as possible.” “Our customer representative will contact you soon.” “Thank you for lodging your complaint we’re going to resolve it ASAP.” Here are a few examples of automated messages without specific timelines.
An automatic reply that lacks a specific timeline counter this. The reason for automatic reply messages is to reassure your customers by making them know that you’re going to be responding to their queries soon. Best Examples of Automatic Reply Messages for Different Platforms 2Ī general mistake businesses make with their auto-reply messages is they fail to set a specific date. When writing automatic reply messages, there are vital components that should not be omitted in your email. Well-written auto-reply messages can make your customers feel valued, seen, and understood. If you have a self-help option optimized in your business, an automatic reply message can guide the customer there to solve the inquiry themselves. If you’re away for whatever reason, your social media remains active with response to inquiries. Create continuous interactions across your platform whenever you’re away.Automatic reply messages make this a reality and create a better bond with your customers. Tackle the most important part of customer service – prompt response.Automatic reply messages help your business to: The Importance of Automatic Reply MessagesĪutomatic reply messages improve your customer service by providing prompt responses to your customer inquiries. In most cases, it doesn’t solve the customer’s problem, but it gives them the information on what to do next, or when you will be available to handle their inquiry. An automatic reply message could tell your customer if you’re out of the office, out on vacation, on holiday, or will be back in the office in a couple of hours.Īutomatic reply messages keep your customers engaged with the information they need at that particular time. An automatic reply message is there to explain to your customer why you’re not there. Automatic reply messages are messages that are set as responses to communicate with customers across different platforms.